InboundMend01
Calls and callback requests
How phone enquiries are received, passed on and followed up.
For plumbing and heating firms
Every enquiry needs a clear next step.
InboundMend is a fixed-price, 48-hour review of how calls, forms, messages and quote follow-up move through your business.
£295 for an agreed review scope. This is a bounded review, not a promise of extra jobs or revenue.
The review
A clear view of what happens after someone gets in touch.
Calls, website forms, missed calls and quote requests often take different routes. The review looks at the routes you use now, then turns the findings into a short, practical set of next steps.
It is designed for a business that wants to make the next improvement decision with better information, rather than replace its systems or commit to a long programme.
What is included
The work follows the customer enquiry, not a generic checklist.
We agree the scope before work begins. The review focuses on the routes and questions that are useful to your business.
02
Website contact and quote forms
The visible customer journey and how website enquiries are expected to reach the right person.
03
Messages and other enquiry routes
The places customers can ask for help, and the handover into the rest of the process.
04
Quote follow-up
The route from an enquiry to quote, including what happens after a quote is sent.
You receive: an enquiry-route map, a short evidence-led summary, prioritised practical improvements, up to three 30-day test ideas, and a short findings call.
One factual-correction round included.How it works
Three small stages. One useful decision.
Brief and agree the scope
We discuss the enquiry routes and the question you want the review to answer.
48-hour review
We map the current route using your information and the publicly visible customer journey.
Findings session
You receive a short prioritised summary and discuss what is practical to change next.
The price
A defined review with a defined fee.
Before any work begins, we confirm the scope, inputs and whether the review is a sensible fit. There is no obligation to proceed after the initial conversation.
Agreed review scope
£295The review does not promise a particular conversion result, extra jobs or revenue. It makes the existing enquiry process easier to understand and improve.
Questions
A few useful details.
Is this a software product?
No. InboundMend is a practical review of your existing enquiry process. It does not require you to replace the systems you already use.
What do you need from us?
That depends on the agreed scope. We start by confirming the enquiry routes to review and the information needed to understand them.
Does the review guarantee more work?
No. It is a bounded review of the current process. The output is a clearer view of the enquiry route and practical improvements to consider.
Who is it for?
It is currently designed for plumbing and heating firms that want a clearer view of how calls, web enquiries and quote follow-up are handled.
Start with a short call
Find out whether a 48-hour enquiry review is a useful fit.
We will talk through the scope, the inputs and the question you want answered before any work begins.